Returns & Shipping
At Nickel & Thread, we want you to be absolutely in love with your order! If you are not happy at all, we are here to help you return or exchange an item.
We will accept returns and exchanges up to 30 days after your order's ship date. To return or exchange, items must be unworn and still have the original tags on them.
Once an item is returned, a store credit will be issued. Please note- store credit is provided for returns, not refunds.
If an item arrives damaged or you are unhappy by any means- please do not hesitate to reach out and let us know! We do our best to exchange items, but we do have limited quantities. If your item is sold out, a store credit will be issued.
If you choose to return or exchange an item, a pre-paid shipping label will be provided via email. Use the pre-paid label to send your item back to us, at no cost to you, and a store credit will be provided once we have received the item.
We ship within 3-5 days of order. If you need an order in a quicker time, please note it in the "notes" section when checking out. Please list any other special requests here. If this is a gift, we can include a special note along with your purchase.
For any additional questions, please do not hesitate to contact me at firstname.lastname@example.org